Accessbility

Accessibility Statement 

This accessibility statement applies to www.visitmiddevon.co.uk

This website is run by Mid Devon District Council and Tiverton Museum of Mid Devon Life.

 

How you should be able to use this website

We try to write in plain English and avoid jargon. If you don’t understand something, please let us know.

We want as many people as possible to be able to use this website. You should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We also make the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • Some clickable controls may not yet be fully operable using only a keyboard
  • Some clickable controls are not labelled correctly
  • Some links aren’t labelled correctly
  • Some form fields do not have accessible names
  • Some images do not have image descriptions
  • It’s not possible to zoom 400% in mobile view

Feedback and contact information

If you need information on this website in a different format or to report an accessibility problem please contact us using the details below:

Email: econdev@middevon.gov.uk
Call: 01884 255255
Letter:

Economic Development Service
Mid Devon District Council
Phoenix House
Phoenix Lane
Tiverton EX16 6PP

We’ll consider your request and get back to you in 5 working days.

Please provide

  • the web address (URL) of the content
  • your contact details
  • the format you need

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a relay assistance service for people who are deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us by phone or visiting us in person

Technical information about this website’s accessibility

Mid Devon District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

Non-compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons.

Level A

  1. Some clickable controls may not yet be fully operable using only a keyboard. This fails clickable controls should be keyboard accessible – WCAG 2.2A F15
  2. Some clickable controls on our website do not currently include appropriate ARIA roles. This may affect how assistive technologies identify and announce these elements to users. This fails clickable controls should have an ARIA role – WCAG 2.2 A F54
  3. Some link elements (<a>) on our website are missing required attributes such as href, appropriate link text, or necessary ARIA attributes. This may cause assistive technologies to misidentify these elements or prevent users from understanding their purpose (WCAG 2.2 Level A, Success Criterion 4.1.2)
  4. Some form fields on our website do not currently have accessible names or labels. This can make it difficult for users of screen readers and other assistive technologies to understand the purpose of these form controls (WCAG 2.2 Level A, Failure F68).
  5. Some images on our website do not currently include accessible names (alternative text). This may prevent users of screen readers from understanding the purpose or content of these images (WCAG 2.2 Level A, Failure F65).
  6. At 400% zoom and in mobile view (320 x 256 pixels), it is not possible to read all of the content within the expanded hamburger menu as the content now overflows the visible part of the screen and cannot be scrolled (WCAG 1.4.10 Reflow)
  7. Some parts of the website are not operable using only a keyboard without needing a mouse, touchscreen, or trackpad (WCAG 2.1.1 Keyboard)
  8. There are examples across the website at 200% zoom users might experience loss of content or functionality (WCAG 1.4.4 Resize Text)
  9. When hovering over the ‘Plan your visit’ link within the menu, there is no mechanism to dismiss the additional content triggered without moving pointer hover or keyboard focus (WCAG 1.4.13 Content on Hover or Focus)
  10. Some links in the footer are obscured behind the cookie banner at 400% zoom (WCAG 2.4.11 Focus Not Obscured – Minimum)

What we’re doing to improve accessibility

We have commissioned a new website which will address a number of these issues. The new website will go live early 2026 with an up-to-date accessibility statement.

 

Preparation of this accessibility statement

This statement was prepared on 19th November 2019. It was last reviewed by MDDC November 2025.

This website was last tested on 18 November 2025. The test was carried out by Mid Devon District Council using SortSite.

We tested: